A wallbox is an additional charging unit that provides power at a higher rate than a standard three-pin plug socket.

A standard wall plug has an output of 2.3kW compared to a wallbox that has an output of 7.4kW, 11kW or 22kW.

The actual charge time will depend on the speed of the charger, the battery size and the electrical architecture of the EVs battery. However, to get a rough idea, the charging time can be calculated as follows:

For example:

Tethered cables are cables which are permanently attached to your charging station whereas untethered cables are those that are detachable from the charging unit. Some AC charging stations in Malaysia are un-tethered (does not have a cable attached to the charger) and you would therefore need to use a detachable cable to charge from these AC chargers.

Chargers that are rated IP54 or higher can be placed outdoors.

Our chargers come with a Type 2 (AC Charger) or CCS2 (DC Charger) tethered cable and will therefore be compatible to any EV models with a Type 2/CCS2. A Type 2 or CCS2 connector is as follows:

AC	Mennekes (Type 2)
DC	CCS2

If you are purchasing a Sime Motors EV Charging package, please refer to your sales consultant.

Please refer to the product page for each AC Charger’s cable length

The length of the product warranty depends on the product purchased. Please refer to the product page for details.The warranty will start from the installation date of the product or the date of purchase (if only product is purchased).

KINETA covers any damage to the product except for any liability of direct or indirect damages due to:

1. Damage, accident, or theft.
2. Dirt, corrosions, rust, or stains.
3. Flood, lightning, overvoltage, fire, and storm (acts of nature).
4. Modifications, alterations, improper installation, improper testing, or repair attempts by the third-party/ unauthorized by KINETA.
5. Non-compliance such as usage of unapproved parts or components, inappropriate use, and operations contrary to instructions issued by the manufacturer.

We have two types of home installation package as follows:

The two protection devices included in the installation is as follows:

1. Miniature Circuit Breaker (MCB)- Automatically switches off the electrical circuit during an abnormal condition in the electrical network such as an overload. MCBs are used to prevent damage to the circuit or the electrical appliance.
2. Residual Current Circuit Breaker (RCCB)- Used to trip the circuit during earth faults, earth leakage and during electric shocks by sensing an imbalance between the phase and neutral conductors. RCCBs are primarily meant for the safety of human beings.

• Any additional cabling required that is above 10 meters
• Optional safety equipment such as an Isolator IP66 or surge protection devices
• Civil works such as hacking and concealing works, extensive make good repairs
• Interstate mobilization outside of Klang Valley
• Anything else not itemized in the home installation packages.

• Businesses/high-rise residential buildings have varying requirements depending on the planned layout. This will take a minimum of a day or more depending on complexity.
• For installations in homes such as bungalows, terrace houses, semi-detached houses etc, it can take a minimum of 4 hours up to a day (if the cabling works are below 20 meters)

An Energy Meter can be used to measure electricity usage and can be included with an additional fee upon request. Please contact our customer service executive for further details.

Yes, however, there will be an additional interstate mobilization charge.

We provide a one-year warranty on all of our installations starting from the date of installation.

KINETA will cover any damage to the product due to installation except for any liability of direct or indirect damages due to:

1. Flood, lightning, overvoltage, storm and fire (acts of nature).
2. Willful destruction or damage of property, or/and being moved from the original installation location.
3. Modifications, alterations, improper installation, improper testing, or repair attempts by the third-party/ unauthorized installer.

You will receive your invoice for the product and the installation after payment is completed. This will be handed to you in either hard or soft copy form depending on your preference.

You can pay via credit card at site or via bank transfer at the following details:
Beneficiary name: KINETA Sdn Bhd
Beneficiary address: 1, Jalan Puchong, Taman Perindustrian Puchong Utama, 47100 Puchong, Selangor Darul Ehsan
Bank name: Maybank Berhad
Bank Account No.: 014187309683
Email: account.kineta@sime.com

• If you are a Sime Motors customer, please refer to your sales consultant for more information.
• You can contact our customer service at +603-7622 9999 for more information on how to purchase a wallbox.

We will deliver the wallbox to you if you purchase it with the installation package.

If only the wallbox was purchased, we will post it to your location with additional postage fees, or you may pick up your Wallbox physically at our office M2 – 8 – 3A, Tower 2, Sime Darby Motors City, No. 6, Jalan PJU 1A/7, Ara Damansara 47301 Petaling Jaya, Selangor. Please contact our customer service executive (+603-7622 9999) to arrange the pick up.

If the wallbox has been purchased and installed, there will be no refunds.
If there is a problem with the product or installation, please contact our customer service help line and we will troubleshoot the issue for you.

Please contact our general line at +603-7622 9999. Our troubleshooting team will diagnose the issue remotely and provide on-site support to restore services where required.

No, there will be no additional charge for wallbox and installations that are still within the warranty period.