{"id":842,"date":"2022-06-29T09:42:22","date_gmt":"2022-06-29T09:42:22","guid":{"rendered":"https:\/\/novafusion.my\/kineta\/?page_id=842"},"modified":"2025-11-10T16:42:19","modified_gmt":"2025-11-10T08:42:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.kinetacharge.com\/my\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"842\" class=\"elementor elementor-842\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3f5509a elementor-section-full_width elementor-section-height-min-height elementor-section-items-stretch elementor-section-height-default\" data-id=\"3f5509a\" data-element_type=\"section\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e7ee70c\" data-id=\"e7ee70c\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-554f600 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"554f600\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6ace87a\" data-id=\"6ace87a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ceb2475 elementor-widget elementor-widget-heading\" data-id=\"ceb2475\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">COMMON CHARGER ISSUES & SELF TROUBLESHOOTING STEPS<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dd1291b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dd1291b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-14e5dca\" data-id=\"14e5dca\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d3bb71e elementor-widget elementor-widget-premium-addon-modal-box\" data-id=\"d3bb71e\" data-element_type=\"widget\" data-settings=\"{&quot;premium_modal_box_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"premium-addon-modal-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"premium-modal-box-container\" data-settings=\"{&quot;trigger&quot;:&quot;text&quot;}\">\n\t\t\t<div class=\"premium-modal-trigger-container\">\n\t\t\t\t\t\t\t\t\t<span data-toggle=\"premium-modal\" data-target=\"#premium-modal-d3bb71e\" class=\"premium-modal-trigger-text\">\n\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t1. BEFORE START CHARGE YOUR CAR\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div id=\"premium-modal-d3bb71e\" class=\"premium-modal-box-modal\" role=\"dialog\" style=\"display: none\">\n\t\t\t\t<div class=\"premium-modal-box-modal-dialog\" data-delay-animation=\"\" data-modal-animation=\"fadeIn animated-fast\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-header\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"premium-modal-box-modal-title\">\n\t\t\t\t\t\t\t\t\t1. BEFORE START CHARGE YOUR CAR\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-body\">\n\t\t\t\t\t\t<p><strong>Steps 1<\/strong> &#8211; Turn On the charger<\/p>\n<p><strong>Steps 2<\/strong> &#8211; Wait for charger to turn into standby mode or after 90 seconds.<\/p>\n<p><strong>Steps 3<\/strong> &#8211; Plug In charger gun to the car charging inlet.<\/p>\n<p><strong>Steps 4<\/strong> &#8211; Should you require any further assistance, please contact KINETA.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-footer\">\n\t\t\t\t\t\t\t<button type=\"button\" class=\"premium-modal-box-modal-lower-close\" data-dismiss=\"premium-modal\">\n\t\t\t\t\t\t\t\tClose\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-851ae5e elementor-widget elementor-widget-premium-addon-modal-box\" data-id=\"851ae5e\" data-element_type=\"widget\" data-settings=\"{&quot;premium_modal_box_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"premium-addon-modal-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"premium-modal-box-container\" data-settings=\"{&quot;trigger&quot;:&quot;text&quot;}\">\n\t\t\t<div class=\"premium-modal-trigger-container\">\n\t\t\t\t\t\t\t\t\t<span data-toggle=\"premium-modal\" data-target=\"#premium-modal-851ae5e\" class=\"premium-modal-trigger-text\">\n\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t2. AFTER FINISHED CHARGED YOUR CAR\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div id=\"premium-modal-851ae5e\" class=\"premium-modal-box-modal\" role=\"dialog\" style=\"display: none\">\n\t\t\t\t<div class=\"premium-modal-box-modal-dialog\" data-delay-animation=\"\" data-modal-animation=\"fadeIn animated-\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-header\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"premium-modal-box-modal-title\">\n\t\t\t\t\t\t\t\t\t2. AFTER FINISHED CHARGED YOUR CAR\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-body\">\n\t\t\t\t\t\t<p>Step 1 &#8211; Using remote or in car Unlock button, press to release charger gun from charging inlet.<\/p>\n<p>Step 2 &#8211; In certain situation, it require a little push on the charger gun, to allow lock mechanism detach completely.<\/p>\n<p>Step 3 &#8211; Carefully return charger gun and ensure cable is properly winded.<\/p>\n<p>*Note: For some vehicles (ex: Zeekr), you\u2019ll need to unlock it from the car\u2019s head unit to release the charging nozzle.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-footer\">\n\t\t\t\t\t\t\t<button type=\"button\" class=\"premium-modal-box-modal-lower-close\" data-dismiss=\"premium-modal\">\n\t\t\t\t\t\t\t\tClose\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2614ab elementor-widget elementor-widget-premium-addon-modal-box\" data-id=\"b2614ab\" data-element_type=\"widget\" data-settings=\"{&quot;premium_modal_box_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"premium-addon-modal-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"premium-modal-box-container\" data-settings=\"{&quot;trigger&quot;:&quot;text&quot;}\">\n\t\t\t<div class=\"premium-modal-trigger-container\">\n\t\t\t\t\t\t\t\t\t<span data-toggle=\"premium-modal\" data-target=\"#premium-modal-b2614ab\" class=\"premium-modal-trigger-text\">\n\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t3. CHARGER HAS NO SIGN OF POWER\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div id=\"premium-modal-b2614ab\" class=\"premium-modal-box-modal\" role=\"dialog\" style=\"display: none\">\n\t\t\t\t<div class=\"premium-modal-box-modal-dialog\" data-delay-animation=\"\" data-modal-animation=\"fadeIn animated-\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-header\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"premium-modal-box-modal-title\">\n\t\t\t\t\t\t\t\t\t3. CHARGER HAS NO SIGN OF POWER\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-body\">\n\t\t\t\t\t\t<p>Step 1 &#8211; Verify isolator position On or Off<\/p>\n<p>Step 2 &#8211; Verify EV charger breakers inside power supply box. Position UP = Normal. Position DOWN = Power tripped<\/p>\n<p>Step 3 &#8211; Position DOWN, please reset it to UP position.<\/p>\n<p>Step 4 &#8211; Should you require any further assistance, please contact KINETA.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-footer\">\n\t\t\t\t\t\t\t<button type=\"button\" class=\"premium-modal-box-modal-lower-close\" data-dismiss=\"premium-modal\">\n\t\t\t\t\t\t\t\tClose\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5109f8b elementor-widget elementor-widget-premium-addon-modal-box\" data-id=\"5109f8b\" data-element_type=\"widget\" data-settings=\"{&quot;premium_modal_box_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"premium-addon-modal-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"premium-modal-box-container\" data-settings=\"{&quot;trigger&quot;:&quot;text&quot;}\">\n\t\t\t<div class=\"premium-modal-trigger-container\">\n\t\t\t\t\t\t\t\t\t<span data-toggle=\"premium-modal\" data-target=\"#premium-modal-5109f8b\" class=\"premium-modal-trigger-text\">\n\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t4. CHARGER SHOWING ERROR RED LIGHT\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div id=\"premium-modal-5109f8b\" class=\"premium-modal-box-modal\" role=\"dialog\" style=\"display: none\">\n\t\t\t\t<div class=\"premium-modal-box-modal-dialog\" data-delay-animation=\"\" data-modal-animation=\"fadeIn animated-\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-header\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"premium-modal-box-modal-title\">\n\t\t\t\t\t\t\t\t\t4. CHARGER SHOWING ERROR RED LIGHT\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-body\">\n\t\t\t\t\t\t<p>Step 1 &#8211; Hard reset the charger by turning Off the isolator.<\/p>\n<p>Step 2 &#8211; Wait approximately 5 minutes to allow electricity discharge.<\/p>\n<p>Step 3 &#8211; Turn On isolator, wait for charger to turn into standby mode.<\/p>\n<p>Step 4 &#8211; Should you require any further assistance, please contact KINETA.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-footer\">\n\t\t\t\t\t\t\t<button type=\"button\" class=\"premium-modal-box-modal-lower-close\" data-dismiss=\"premium-modal\">\n\t\t\t\t\t\t\t\tClose\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87e507d elementor-widget elementor-widget-premium-addon-modal-box\" data-id=\"87e507d\" data-element_type=\"widget\" data-settings=\"{&quot;premium_modal_box_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"premium-addon-modal-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"premium-modal-box-container\" data-settings=\"{&quot;trigger&quot;:&quot;text&quot;}\">\n\t\t\t<div class=\"premium-modal-trigger-container\">\n\t\t\t\t\t\t\t\t\t<span data-toggle=\"premium-modal\" data-target=\"#premium-modal-87e507d\" class=\"premium-modal-trigger-text\">\n\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t5. CHARGER NOT FULLY CHARGED MY CAR\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div id=\"premium-modal-87e507d\" class=\"premium-modal-box-modal\" role=\"dialog\" style=\"display: none\">\n\t\t\t\t<div class=\"premium-modal-box-modal-dialog\" data-delay-animation=\"\" data-modal-animation=\"fadeIn animated-\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-header\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"premium-modal-box-modal-title\">\n\t\t\t\t\t\t\t\t\t5. CHARGER NOT FULLY CHARGED MY CAR\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-body\">\n\t\t\t\t\t\t<p>Step 1 &#8211; Verify is there a schedule charging was set either in car setting, or in mobile application setting.<\/p>\n<p>Step 2 &#8211; Disable schedule charging.<\/p>\n<p>Step 3 &#8211; Verify if the charger requires firmware update via charger mobile application, update charger firmware if required.<\/p>\n<p>Step 4 &#8211; Contact KINETA if requires further assistance by providing photo and video of the issue.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-footer\">\n\t\t\t\t\t\t\t<button type=\"button\" class=\"premium-modal-box-modal-lower-close\" data-dismiss=\"premium-modal\">\n\t\t\t\t\t\t\t\tClose\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dca9a20 elementor-widget elementor-widget-premium-addon-modal-box\" data-id=\"dca9a20\" data-element_type=\"widget\" data-settings=\"{&quot;premium_modal_box_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"premium-addon-modal-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"premium-modal-box-container\" data-settings=\"{&quot;trigger&quot;:&quot;text&quot;}\">\n\t\t\t<div class=\"premium-modal-trigger-container\">\n\t\t\t\t\t\t\t\t\t<span data-toggle=\"premium-modal\" data-target=\"#premium-modal-dca9a20\" class=\"premium-modal-trigger-text\">\n\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t6. CHARGER NOT RESPONDING ONCE PLUGGED INTO CAR CHARGING INLET\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div id=\"premium-modal-dca9a20\" class=\"premium-modal-box-modal\" role=\"dialog\" style=\"display: none\">\n\t\t\t\t<div class=\"premium-modal-box-modal-dialog\" data-delay-animation=\"\" data-modal-animation=\"fadeIn animated-\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-header\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"premium-modal-box-modal-title\">\n\t\t\t\t\t\t\t\t\t6. CHARGER NOT RESPONDING ONCE PLUGGED INTO CAR CHARGING INLET\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-body\">\n\t\t\t\t\t\t<p>Step 1 &#8211; Ensure follow correct steps before start charging.<\/p>\n<p>Step 2 &#8211; Observes if the any sign of debris at charger gun pin and car charging inlet.<\/p>\n<p>Step 3 &#8211; Turn Off the charger if required for charger gun\u2019s clean up.<\/p>\n<p>Step 4 &#8211; Contact KINETA if requires further assistance by providing photo and video of the issue.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-footer\">\n\t\t\t\t\t\t\t<button type=\"button\" class=\"premium-modal-box-modal-lower-close\" data-dismiss=\"premium-modal\">\n\t\t\t\t\t\t\t\tClose\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85672a4 elementor-widget elementor-widget-premium-addon-modal-box\" data-id=\"85672a4\" data-element_type=\"widget\" data-settings=\"{&quot;premium_modal_box_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"premium-addon-modal-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"premium-modal-box-container\" data-settings=\"{&quot;trigger&quot;:&quot;text&quot;}\">\n\t\t\t<div class=\"premium-modal-trigger-container\">\n\t\t\t\t\t\t\t\t\t<span data-toggle=\"premium-modal\" data-target=\"#premium-modal-85672a4\" class=\"premium-modal-trigger-text\">\n\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t7. I CAN'T SEE MY CHARGING SESSIONS HISTORY\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div id=\"premium-modal-85672a4\" class=\"premium-modal-box-modal\" role=\"dialog\" style=\"display: none\">\n\t\t\t\t<div class=\"premium-modal-box-modal-dialog\" data-delay-animation=\"\" data-modal-animation=\"fadeIn animated-\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-header\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"premium-modal-box-modal-title\">\n\t\t\t\t\t\t\t\t\t7. I CAN'T SEE MY CHARGING SESSIONS HISTORY\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-body\">\n\t\t\t\t\t\t<p>Step 1 &#8211; Re bind the charger with charger\u2019s mobile application.<\/p>\n<p>Step 2 &#8211; Ensure charger has internet connectivity.<\/p>\n<p>Step 3 &#8211; Allow synchronizing process, it may take a while depending on the size of history data.<\/p>\n<p>Step 4 &#8211; Contact KINETA if requires further assistance by providing photo and video of the issue.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-footer\">\n\t\t\t\t\t\t\t<button type=\"button\" class=\"premium-modal-box-modal-lower-close\" data-dismiss=\"premium-modal\">\n\t\t\t\t\t\t\t\tClose\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5afaf9 elementor-widget elementor-widget-premium-addon-modal-box\" data-id=\"a5afaf9\" data-element_type=\"widget\" data-settings=\"{&quot;premium_modal_box_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"premium-addon-modal-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"premium-modal-box-container\" data-settings=\"{&quot;trigger&quot;:&quot;text&quot;}\">\n\t\t\t<div class=\"premium-modal-trigger-container\">\n\t\t\t\t\t\t\t\t\t<span data-toggle=\"premium-modal\" data-target=\"#premium-modal-a5afaf9\" class=\"premium-modal-trigger-text\">\n\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t8. MY CHARGING OUTPUT DEGRADED\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div id=\"premium-modal-a5afaf9\" class=\"premium-modal-box-modal\" role=\"dialog\" style=\"display: none\">\n\t\t\t\t<div class=\"premium-modal-box-modal-dialog\" data-delay-animation=\"\" data-modal-animation=\"fadeIn animated-\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-header\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"premium-modal-box-modal-title\">\n\t\t\t\t\t\t\t\t\t8. MY CHARGING OUTPUT DEGRADED\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-body\">\n\t\t\t\t\t\t<p>Step 1 &#8211; Please allow 10% power loss to the car from stated output power.<\/p>\n<p>Step 2 &#8211; Charger will automatically reduce charging output if;<\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li>Car battery is overheated.<\/li>\n<li>Charger is overheated.<\/li>\n<li>Car battery is reaching full capacity<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>Step 3 &#8211; Contact KINETA if requires further assistance by providing photo and video of the issue.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-footer\">\n\t\t\t\t\t\t\t<button type=\"button\" class=\"premium-modal-box-modal-lower-close\" data-dismiss=\"premium-modal\">\n\t\t\t\t\t\t\t\tClose\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2f31bf elementor-widget elementor-widget-premium-addon-modal-box\" data-id=\"e2f31bf\" data-element_type=\"widget\" data-settings=\"{&quot;premium_modal_box_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"premium-addon-modal-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"premium-modal-box-container\" data-settings=\"{&quot;trigger&quot;:&quot;text&quot;}\">\n\t\t\t<div class=\"premium-modal-trigger-container\">\n\t\t\t\t\t\t\t\t\t<span data-toggle=\"premium-modal\" data-target=\"#premium-modal-e2f31bf\" class=\"premium-modal-trigger-text\">\n\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t9. HOW DO I MODIFY CHARGER OUTPUT POWER?\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div id=\"premium-modal-e2f31bf\" class=\"premium-modal-box-modal\" role=\"dialog\" style=\"display: none\">\n\t\t\t\t<div class=\"premium-modal-box-modal-dialog\" data-delay-animation=\"\" data-modal-animation=\"fadeIn animated-\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-header\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"premium-modal-box-modal-title\">\n\t\t\t\t\t\t\t\t\t9. HOW DO I MODIFY CHARGER OUTPUT POWER?\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-body\">\n\t\t\t\t\t\t<p>Step 1 &#8211; Charger output power can be modified either via car setting (certain models only) and charger mobile application.<\/p>\n<p>Step 2 &#8211; Please consider the maximum available capacity house before proceeding with modification. Over charging power can cause power tripped or damage on the electrical system.<\/p>\n<p>Step 3 &#8211; Contact KINETA if requires further assistance by providing photo and video of the issue.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-footer\">\n\t\t\t\t\t\t\t<button type=\"button\" class=\"premium-modal-box-modal-lower-close\" data-dismiss=\"premium-modal\">\n\t\t\t\t\t\t\t\tClose\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3db42fb elementor-widget elementor-widget-premium-addon-modal-box\" data-id=\"3db42fb\" data-element_type=\"widget\" data-settings=\"{&quot;premium_modal_box_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"premium-addon-modal-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"premium-modal-box-container\" data-settings=\"{&quot;trigger&quot;:&quot;text&quot;}\">\n\t\t\t<div class=\"premium-modal-trigger-container\">\n\t\t\t\t\t\t\t\t\t<span data-toggle=\"premium-modal\" data-target=\"#premium-modal-3db42fb\" class=\"premium-modal-trigger-text\">\n\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t10. FIRMWARE UPDATES\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div id=\"premium-modal-3db42fb\" class=\"premium-modal-box-modal\" role=\"dialog\" style=\"display: none\">\n\t\t\t\t<div class=\"premium-modal-box-modal-dialog\" data-delay-animation=\"\" data-modal-animation=\"fadeIn animated-\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-header\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"premium-modal-box-modal-title\">\n\t\t\t\t\t\t\t\t\t10. FIRMWARE UPDATES\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-body\">\n\t\t\t\t\t\t<p>Step 1 &#8211; Unlike other electrical appliances, EV chargers require firmware updates to ensure continuous compatibility with the car.<\/p>\n<p>Step 2 &#8211; Some firmware updates is not mandatory if charger is functioning well.<\/p>\n<p>Step 3 &#8211; Ensure charger has internet connectivity.<\/p>\n<p>Step 4 &#8211; Follow steps in the charger mobile application to proceed with firmware update.<\/p>\n<p>Step 5 &#8211; Contact KINETA if requires further assistance by providing photo and video of the issue.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-footer\">\n\t\t\t\t\t\t\t<button type=\"button\" class=\"premium-modal-box-modal-lower-close\" data-dismiss=\"premium-modal\">\n\t\t\t\t\t\t\t\tClose\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4143c7b elementor-widget elementor-widget-premium-addon-modal-box\" data-id=\"4143c7b\" data-element_type=\"widget\" data-settings=\"{&quot;premium_modal_box_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"premium-addon-modal-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"premium-modal-box-container\" data-settings=\"{&quot;trigger&quot;:&quot;text&quot;}\">\n\t\t\t<div class=\"premium-modal-trigger-container\">\n\t\t\t\t\t\t\t\t\t<span data-toggle=\"premium-modal\" data-target=\"#premium-modal-4143c7b\" class=\"premium-modal-trigger-text\">\n\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t11. THERE IS BURNING SMELL WHILE I AM CHARGING MY CAR\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div id=\"premium-modal-4143c7b\" class=\"premium-modal-box-modal\" role=\"dialog\" style=\"display: none\">\n\t\t\t\t<div class=\"premium-modal-box-modal-dialog\" data-delay-animation=\"\" data-modal-animation=\"fadeIn animated-\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-header\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"premium-modal-box-modal-title\">\n\t\t\t\t\t\t\t\t\t11. THERE IS BURNING SMELL WHILE I AM CHARGING MY CAR\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-body\">\n\t\t\t\t\t\t<p>Step 1 &#8211; Unplug charger gun from charging inlet.<\/p>\n<p>Step 2 &#8211; Switch Off charger supply.<\/p>\n<p>Step 3 &#8211; With caution, observe at TNB meter if there is a sign of burnt. Call TNB Hotline to check on their wiring facility.<\/p>\n<p>Step 4 &#8211; With caution, observe at house main supply box and charger sub supply box if there is a sign of burnt or melted. Call certified electrician to verify damaged circuit.<\/p>\n<p>Step 5 &#8211; Contact KINETA if requires further assistance by providing photo and video of the issue.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-footer\">\n\t\t\t\t\t\t\t<button type=\"button\" class=\"premium-modal-box-modal-lower-close\" data-dismiss=\"premium-modal\">\n\t\t\t\t\t\t\t\tClose\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8798a6b elementor-widget elementor-widget-premium-addon-modal-box\" data-id=\"8798a6b\" data-element_type=\"widget\" data-settings=\"{&quot;premium_modal_box_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"premium-addon-modal-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"premium-modal-box-container\" data-settings=\"{&quot;trigger&quot;:&quot;text&quot;}\">\n\t\t\t<div class=\"premium-modal-trigger-container\">\n\t\t\t\t\t\t\t\t\t<span data-toggle=\"premium-modal\" data-target=\"#premium-modal-8798a6b\" class=\"premium-modal-trigger-text\">\n\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t12. I CAN'T CONNECT MY CHARGER TO HOME WIFI\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div id=\"premium-modal-8798a6b\" class=\"premium-modal-box-modal\" role=\"dialog\" style=\"display: none\">\n\t\t\t\t<div class=\"premium-modal-box-modal-dialog\" data-delay-animation=\"\" data-modal-animation=\"fadeIn animated-\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-header\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"premium-modal-box-modal-title\">\n\t\t\t\t\t\t\t\t\t12. I CAN'T CONNECT MY CHARGER TO HOME WIFI\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-body\">\n\t\t\t\t\t\t<p>Step 1 &#8211; Charger only can connect with 2.4Ghz WiFi signal, unless stated otherwise.<\/p>\n<p>Step 2 &#8211; Ensure home WiFi signal detectable with good recipient at charger location.<\/p>\n<p>Step 3 &#8211; Try to connect with mobile personal hotspot.<\/p>\n<p>Step 4 &#8211; Some chargers require simple WiFi password to get through. Try to simplify it.<\/p>\n<p>Step 5 &#8211; Contact KINETA if requires further assistance by providing photo and video of the issue.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-footer\">\n\t\t\t\t\t\t\t<button type=\"button\" class=\"premium-modal-box-modal-lower-close\" data-dismiss=\"premium-modal\">\n\t\t\t\t\t\t\t\tClose\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2964da elementor-widget elementor-widget-premium-addon-modal-box\" data-id=\"d2964da\" data-element_type=\"widget\" data-settings=\"{&quot;premium_modal_box_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"premium-addon-modal-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"premium-modal-box-container\" data-settings=\"{&quot;trigger&quot;:&quot;text&quot;}\">\n\t\t\t<div class=\"premium-modal-trigger-container\">\n\t\t\t\t\t\t\t\t\t<span data-toggle=\"premium-modal\" data-target=\"#premium-modal-d2964da\" class=\"premium-modal-trigger-text\">\n\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t13. I CAN'T CONNECT MY CHARGER VIA BLUETOOTH\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div id=\"premium-modal-d2964da\" class=\"premium-modal-box-modal\" role=\"dialog\" style=\"display: none\">\n\t\t\t\t<div class=\"premium-modal-box-modal-dialog\" data-delay-animation=\"\" data-modal-animation=\"fadeIn animated-\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-header\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"premium-modal-box-modal-title\">\n\t\t\t\t\t\t\t\t\t13. I CAN'T CONNECT MY CHARGER VIA BLUETOOTH\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-body\">\n\t\t\t\t\t\t<p>Step 1 &#8211; Ensure charger is turned On<\/p>\n<p>Step 2 &#8211; Try to apply normal Bluetooth Device search and observe is the charger Serial Number is listed.<\/p>\n<p>Step 3 &#8211; Delisted charger Serial Number from phone Bluetooth Device list.<\/p>\n<p>Step 4 &#8211; Try with another mobile phone.<\/p>\n<p>Step 5 &#8211; Contact KINETA if requires further assistance by providing photo and video of the issue.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-footer\">\n\t\t\t\t\t\t\t<button type=\"button\" class=\"premium-modal-box-modal-lower-close\" data-dismiss=\"premium-modal\">\n\t\t\t\t\t\t\t\tClose\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b07d9df elementor-widget elementor-widget-premium-addon-modal-box\" data-id=\"b07d9df\" data-element_type=\"widget\" data-settings=\"{&quot;premium_modal_box_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"premium-addon-modal-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"premium-modal-box-container\" data-settings=\"{&quot;trigger&quot;:&quot;text&quot;}\">\n\t\t\t<div class=\"premium-modal-trigger-container\">\n\t\t\t\t\t\t\t\t\t<span data-toggle=\"premium-modal\" data-target=\"#premium-modal-b07d9df\" class=\"premium-modal-trigger-text\">\n\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t14. ZHIDA GUARDIAN - LIGHT INDICATION STATUS\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div id=\"premium-modal-b07d9df\" class=\"premium-modal-box-modal\" role=\"dialog\" style=\"display: none\">\n\t\t\t\t<div class=\"premium-modal-box-modal-dialog\" data-delay-animation=\"\" data-modal-animation=\"fadeIn animated-\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-header\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"premium-modal-box-modal-title\">\n\t\t\t\t\t\t\t\t\t14. ZHIDA GUARDIAN - LIGHT INDICATION STATUS\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-body\">\n\t\t\t\t\t\t<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-7792\" src=\"https:\/\/www.kinetacharge.com\/my\/wp-content\/uploads\/2025\/11\/Zhida-Guardian-Light-Indication-Status.jpg\" alt=\"\" width=\"944\" height=\"260\" srcset=\"https:\/\/www.kinetacharge.com\/my\/wp-content\/uploads\/2025\/11\/Zhida-Guardian-Light-Indication-Status.jpg 944w, https:\/\/www.kinetacharge.com\/my\/wp-content\/uploads\/2025\/11\/Zhida-Guardian-Light-Indication-Status-300x83.jpg 300w, https:\/\/www.kinetacharge.com\/my\/wp-content\/uploads\/2025\/11\/Zhida-Guardian-Light-Indication-Status-768x212.jpg 768w, https:\/\/www.kinetacharge.com\/my\/wp-content\/uploads\/2025\/11\/Zhida-Guardian-Light-Indication-Status-600x165.jpg 600w\" sizes=\"(max-width: 944px) 100vw, 944px\" \/><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-footer\">\n\t\t\t\t\t\t\t<button type=\"button\" class=\"premium-modal-box-modal-lower-close\" data-dismiss=\"premium-modal\">\n\t\t\t\t\t\t\t\tClose\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ac0b18 elementor-widget elementor-widget-premium-addon-modal-box\" data-id=\"6ac0b18\" data-element_type=\"widget\" data-settings=\"{&quot;premium_modal_box_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"premium-addon-modal-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"premium-modal-box-container\" data-settings=\"{&quot;trigger&quot;:&quot;text&quot;}\">\n\t\t\t<div class=\"premium-modal-trigger-container\">\n\t\t\t\t\t\t\t\t\t<span data-toggle=\"premium-modal\" data-target=\"#premium-modal-6ac0b18\" class=\"premium-modal-trigger-text\">\n\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t15. ZHIDA EXPLORER - LIGHT INDICATION STATUS\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div id=\"premium-modal-6ac0b18\" class=\"premium-modal-box-modal\" role=\"dialog\" style=\"display: none\">\n\t\t\t\t<div class=\"premium-modal-box-modal-dialog\" data-delay-animation=\"\" data-modal-animation=\"fadeIn animated-\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-header\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"premium-modal-box-modal-title\">\n\t\t\t\t\t\t\t\t\t15. ZHIDA EXPLORER - LIGHT INDICATION STATUS\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-body\">\n\t\t\t\t\t\t<p><img decoding=\"async\" class=\"alignnone size-full wp-image-7797\" src=\"https:\/\/www.kinetacharge.com\/my\/wp-content\/uploads\/2025\/11\/Zhida-Explorer-Light-Indication-Status.jpg\" alt=\"\" width=\"943\" height=\"300\" srcset=\"https:\/\/www.kinetacharge.com\/my\/wp-content\/uploads\/2025\/11\/Zhida-Explorer-Light-Indication-Status.jpg 943w, https:\/\/www.kinetacharge.com\/my\/wp-content\/uploads\/2025\/11\/Zhida-Explorer-Light-Indication-Status-300x95.jpg 300w, https:\/\/www.kinetacharge.com\/my\/wp-content\/uploads\/2025\/11\/Zhida-Explorer-Light-Indication-Status-768x244.jpg 768w, https:\/\/www.kinetacharge.com\/my\/wp-content\/uploads\/2025\/11\/Zhida-Explorer-Light-Indication-Status-600x191.jpg 600w\" sizes=\"(max-width: 943px) 100vw, 943px\" \/><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-modal-box-modal-footer\">\n\t\t\t\t\t\t\t<button type=\"button\" class=\"premium-modal-box-modal-lower-close\" data-dismiss=\"premium-modal\">\n\t\t\t\t\t\t\t\tClose\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-22d5c07 hidden elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"22d5c07\" data-element_type=\"section\" data-settings=\"{&quot;shape_divider_top&quot;:&quot;triangle&quot;,&quot;shape_divider_bottom&quot;:&quot;triangle&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M500,98.9L0,6.1V0h1000v6.1L500,98.9z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M500,98.9L0,6.1V0h1000v6.1L500,98.9z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-64f3fdd\" data-id=\"64f3fdd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3f9c40b elementor-invisible elementor-widget elementor-widget-tp-accordion\" data-id=\"3f9c40b\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\" data-widget_type=\"tp-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"theplus-accordion-wrapper elementor-accordion   \" id=\"accordion6a0b2dec04d19\" data-accordion-id=\"accordion6a0b2dec04d19\" data-connection=\"\" data-accordion-type=\"accordion\" data-heightlight-text    role=\"tablist\" > \n\t\t\n\t\t\t\t\t\t<div class=\"theplus-accordion-item\"  role=\"tab\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6671\" class=\"elementor-tab-title plus-accordion-header 0 text-left \" data-tab=\"1\" aria-controls=\"elementor-tab-content-6671\"\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span style=\"width:100%\"><h6>Zhida app ('ZEEDA') download and userguide<\/h6><\/span>\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><span class=\"elementor-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span><span class=\"elementor-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span><\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div \n\t\t\t\t\t\tid=\"elementor-tab-content-6671\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0 \" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-6671\"\t\t\t\t\t\t> \n\t\t\t\t\t\t\t\t\t\t<div class=\"plus-content-editor\" ><div style=\"width: 854px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-842-1\" width=\"854\" height=\"480\" preload=\"none\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/www.kinetacharge.com\/my\/wp-content\/uploads\/2025\/09\/compressed-video11111-3.mp4?_=1\" \/><a href=\"https:\/\/www.kinetacharge.com\/my\/wp-content\/uploads\/2025\/09\/compressed-video11111-3.mp4\">https:\/\/www.kinetacharge.com\/my\/wp-content\/uploads\/2025\/09\/compressed-video11111-3.mp4<\/a><\/video><\/div><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t<div class=\"theplus-accordion-item\"  role=\"tab\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6672\" class=\"elementor-tab-title plus-accordion-header 0 text-left \" data-tab=\"2\" aria-controls=\"elementor-tab-content-6672\"\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span style=\"width:100%\"><h6>What is a wallbox?<\/h6><\/span>\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><span class=\"elementor-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span><span class=\"elementor-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span><\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div \n\t\t\t\t\t\tid=\"elementor-tab-content-6672\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0 \" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-6672\"\t\t\t\t\t\t> \n\t\t\t\t\t\t\t\t\t\t<div class=\"plus-content-editor\" ><p>A wallbox is an additional charging unit that provides power at a higher rate than a standard three-pin plug socket.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t<div class=\"theplus-accordion-item\"  role=\"tab\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6673\" class=\"elementor-tab-title plus-accordion-header 0 text-left \" data-tab=\"3\" aria-controls=\"elementor-tab-content-6673\"\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span style=\"width:100%\"><h6>Is the 7.4kW or 22kW AC charger faster than my wall plug?<\/h6><\/span>\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><span class=\"elementor-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span><span class=\"elementor-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span><\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div \n\t\t\t\t\t\tid=\"elementor-tab-content-6673\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0 \" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-6673\"\t\t\t\t\t\t> \n\t\t\t\t\t\t\t\t\t\t<div class=\"plus-content-editor\" ><p>A standard wall plug has an output of 2.3kW compared to a wallbox that has an output of 7.4kW, 11kW or 22kW.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t<div class=\"theplus-accordion-item\"  role=\"tab\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6674\" class=\"elementor-tab-title plus-accordion-header 0 text-left \" data-tab=\"4\" aria-controls=\"elementor-tab-content-6674\"\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span style=\"width:100%\"><h6>How long will it take to charge my EV?<\/h6><\/span>\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><span class=\"elementor-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span><span class=\"elementor-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span><\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div \n\t\t\t\t\t\tid=\"elementor-tab-content-6674\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0 \" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-6674\"\t\t\t\t\t\t> \n\t\t\t\t\t\t\t\t\t\t<div class=\"plus-content-editor\" ><p>The actual charge time will depend on the speed of the charger, the battery size and the electrical architecture of the EVs battery. However, to get a rough idea, the charging time can be calculated as follows:<\/p><p>For example:<\/p><p><a href=\"https:\/\/www.kinetacharge.com\/wp-content\/uploads\/2024\/09\/formula-01.svg\"><img decoding=\"async\" class=\"alignnone wp-image-6373\" src=\"https:\/\/www.kinetacharge.com\/wp-content\/uploads\/2024\/09\/formula-01.svg\" alt=\"\" width=\"432\" \/><\/a><\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-2548\" src=\"https:\/\/www.kinetacharge.com\/\/wp-content\/uploads\/2022\/08\/formula-02.svg\" alt=\"\" \/><\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t<div class=\"theplus-accordion-item\"  role=\"tab\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6675\" class=\"elementor-tab-title plus-accordion-header 0 text-left \" data-tab=\"5\" aria-controls=\"elementor-tab-content-6675\"\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span style=\"width:100%\"><h6>What is the difference between tethered and untethered cables?<\/h6><\/span>\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><span class=\"elementor-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span><span class=\"elementor-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span><\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div \n\t\t\t\t\t\tid=\"elementor-tab-content-6675\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0 \" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-6675\"\t\t\t\t\t\t> \n\t\t\t\t\t\t\t\t\t\t<div class=\"plus-content-editor\" ><p>Tethered cables are cables which are permanently attached to your charging station whereas untethered cables are those that are detachable from the charging unit. Some AC charging stations in Malaysia are un-tethered (does not have a cable attached to the charger) and you would therefore need to use a detachable cable to charge from these AC chargers.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t<div class=\"theplus-accordion-item\"  role=\"tab\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6676\" class=\"elementor-tab-title plus-accordion-header 0 text-left \" data-tab=\"6\" aria-controls=\"elementor-tab-content-6676\"\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span style=\"width:100%\"><h6>Can my AC charger be placed outdoors?<\/h6><\/span>\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><span class=\"elementor-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span><span class=\"elementor-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span><\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div \n\t\t\t\t\t\tid=\"elementor-tab-content-6676\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0 \" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-6676\"\t\t\t\t\t\t> \n\t\t\t\t\t\t\t\t\t\t<div class=\"plus-content-editor\" ><p>Chargers that are rated IP54 or higher can be placed outdoors.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t<div class=\"theplus-accordion-item\"  role=\"tab\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6677\" class=\"elementor-tab-title plus-accordion-header 0 text-left \" data-tab=\"7\" aria-controls=\"elementor-tab-content-6677\"\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span style=\"width:100%\"><h6>Are all KINETA AC chargers compatible to my Electric Vehicle?<\/h6><\/span>\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><span class=\"elementor-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span><span class=\"elementor-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span><\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div \n\t\t\t\t\t\tid=\"elementor-tab-content-6677\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0 \" data-tab=\"7\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-6677\"\t\t\t\t\t\t> \n\t\t\t\t\t\t\t\t\t\t<div class=\"plus-content-editor\" ><p>Our chargers come with a Type 2 (AC Charger) or CCS2 (DC Charger) tethered cable and will therefore be compatible to any EV models with a Type 2\/CCS2. A Type 2 or CCS2 connector is as follows:<\/p><table><tbody><tr><td style=\"text-align: center;\"><h6><strong>AC<\/strong><\/h6><\/td><td style=\"text-align: center;\"><img decoding=\"async\" class=\"alignnone wp-image-2560\" src=\"https:\/\/www.kinetacharge.com\/\/wp-content\/uploads\/2022\/08\/ac-connector.png\" alt=\"\" width=\"80\" height=\"80\" srcset=\"https:\/\/www.kinetacharge.com\/my\/wp-content\/uploads\/2022\/08\/ac-connector.png 200w, https:\/\/www.kinetacharge.com\/my\/wp-content\/uploads\/2022\/08\/ac-connector-150x150.png 150w, https:\/\/www.kinetacharge.com\/my\/wp-content\/uploads\/2022\/08\/ac-connector-100x100.png 100w\" sizes=\"(max-width: 80px) 100vw, 80px\" \/><br \/><strong>Mennekes<\/strong> (Type 2)<\/td><\/tr><tr><td style=\"text-align: center;\"><h6><strong>DC<\/strong><\/h6><\/td><td style=\"text-align: center;\"><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2561\" src=\"https:\/\/www.kinetacharge.com\/\/wp-content\/uploads\/2022\/08\/dc-connector.png\" alt=\"\" width=\"80\" height=\"80\" srcset=\"https:\/\/www.kinetacharge.com\/my\/wp-content\/uploads\/2022\/08\/dc-connector.png 200w, https:\/\/www.kinetacharge.com\/my\/wp-content\/uploads\/2022\/08\/dc-connector-150x150.png 150w, https:\/\/www.kinetacharge.com\/my\/wp-content\/uploads\/2022\/08\/dc-connector-100x100.png 100w\" sizes=\"(max-width: 80px) 100vw, 80px\" \/><br \/>CCS2<\/strong><\/td><\/tr><\/tbody><\/table><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t<div class=\"theplus-accordion-item\"  role=\"tab\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6678\" class=\"elementor-tab-title plus-accordion-header 0 text-left \" data-tab=\"8\" aria-controls=\"elementor-tab-content-6678\"\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span style=\"width:100%\"><h6>I am a Sime Motors customer. Can I purchase a wallbox without the installation?<\/h6><\/span>\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><span class=\"elementor-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span><span class=\"elementor-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span><\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div \n\t\t\t\t\t\tid=\"elementor-tab-content-6678\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0 \" data-tab=\"8\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-6678\"\t\t\t\t\t\t> \n\t\t\t\t\t\t\t\t\t\t<div class=\"plus-content-editor\" ><p>If you are purchasing a Sime Motors EV Charging package, please refer to your sales consultant.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t<div class=\"theplus-accordion-item\"  role=\"tab\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6679\" class=\"elementor-tab-title plus-accordion-header 0 text-left \" data-tab=\"9\" aria-controls=\"elementor-tab-content-6679\"\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span style=\"width:100%\"><h6>How long is the AC charging cable port?<\/h6><\/span>\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><span class=\"elementor-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span><span class=\"elementor-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span><\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div \n\t\t\t\t\t\tid=\"elementor-tab-content-6679\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0 \" data-tab=\"9\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-6679\"\t\t\t\t\t\t> \n\t\t\t\t\t\t\t\t\t\t<div class=\"plus-content-editor\" ><p>Please refer to the\u00a0<a href=\"https:\/\/www.kinetacharge.com\/\/products\/\">product page<\/a>\u00a0for each AC Charger\u2019s cable length<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t<div class=\"theplus-accordion-item\"  role=\"tab\">\n\t\t\t\t\t<div id=\"elementor-tab-title-66710\" class=\"elementor-tab-title plus-accordion-header 0 text-left \" data-tab=\"10\" aria-controls=\"elementor-tab-content-66710\"\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span style=\"width:100%\"><h6>How long is the product warranty?<\/h6><\/span>\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><span class=\"elementor-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span><span class=\"elementor-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span><\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div \n\t\t\t\t\t\tid=\"elementor-tab-content-66710\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0 \" data-tab=\"10\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-66710\"\t\t\t\t\t\t> \n\t\t\t\t\t\t\t\t\t\t<div class=\"plus-content-editor\" ><p>The length of the product warranty depends on the product purchased. Please refer to the product page for details.The warranty will start from the installation date of the product or the date of purchase (if only product is purchased).<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t<div class=\"theplus-accordion-item\"  role=\"tab\">\n\t\t\t\t\t<div id=\"elementor-tab-title-66711\" class=\"elementor-tab-title plus-accordion-header 0 text-left \" data-tab=\"11\" aria-controls=\"elementor-tab-content-66711\"\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span style=\"width:100%\"><h6>What does the product warranty cover?<\/h6><\/span>\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><span class=\"elementor-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span><span class=\"elementor-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span><\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div \n\t\t\t\t\t\tid=\"elementor-tab-content-66711\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0 \" data-tab=\"11\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-66711\"\t\t\t\t\t\t> \n\t\t\t\t\t\t\t\t\t\t<div class=\"plus-content-editor\" ><p>KINETA covers any damage to the product except for any liability of direct or indirect damages due to:<\/p><ol><li>Damage, accident, or theft.<\/li><li>Dirt, corrosions, rust, or stains.<\/li><li>Flood, lightning, overvoltage, fire, and storm (acts of nature).<\/li><li>Modifications, alterations, improper installation, improper testing, or repair attempts by the third-party\/ unauthorized by KINETA.<\/li><li>Non-compliance such as usage of unapproved parts or components, inappropriate use, and operations contrary to instructions issued by the manufacturer.<\/li><\/ol><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t<div class=\"theplus-accordion-item\"  role=\"tab\">\n\t\t\t\t\t<div id=\"elementor-tab-title-66712\" class=\"elementor-tab-title plus-accordion-header 0 text-left \" data-tab=\"12\" aria-controls=\"elementor-tab-content-66712\"\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span style=\"width:100%\"><h6>What is included in the basic home installation package?<\/h6><\/span>\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><span class=\"elementor-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span><span class=\"elementor-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span><\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div \n\t\t\t\t\t\tid=\"elementor-tab-content-66712\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0 \" data-tab=\"12\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-66712\"\t\t\t\t\t\t> \n\t\t\t\t\t\t\t\t\t\t<div class=\"plus-content-editor\" ><p>We have two types of home installation package as follows:<\/p><table><tbody><tr><td style=\"text-align: center;\"><strong>Single Phase home installation package<\/strong><\/td><td style=\"text-align: center;\"><strong>Three Phase home installation package<\/strong><\/td><\/tr><tr><td><p>EV DB Protection Devices:<\/p><ul><li>MCB 40A 2P Type C 6kA<\/li><li>RCCB 40A 30mA Type A<\/li><\/ul><\/td><td><p>EV DB Protection Devices:<\/p><ul><li>MCB 40A 3P Type C 6kA<\/li><li>RCCB 40A 30mA Type A<\/li><\/ul><\/td><\/tr><tr><td>6mm\u00b2 x 3 core PVC cable with PVC conduit surface within 10 meters from EVDB to AC charger<\/td><td>6mm\u00b2 x 5 core PVC cable with PVC conduit surface within 10 meters EVDB to AC charger<\/td><\/tr><tr><td style=\"text-align: center;\" colspan=\"2\">Testing &amp; commissioning<\/td><\/tr><\/tbody><\/table><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t<div class=\"theplus-accordion-item\"  role=\"tab\">\n\t\t\t\t\t<div id=\"elementor-tab-title-66713\" class=\"elementor-tab-title plus-accordion-header 0 text-left \" data-tab=\"13\" aria-controls=\"elementor-tab-content-66713\"\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span style=\"width:100%\"><h6>What are the protection devices that is included in the installation?<\/h6><\/span>\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><span class=\"elementor-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span><span class=\"elementor-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span><\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div \n\t\t\t\t\t\tid=\"elementor-tab-content-66713\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0 \" data-tab=\"13\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-66713\"\t\t\t\t\t\t> \n\t\t\t\t\t\t\t\t\t\t<div class=\"plus-content-editor\" ><p>The two protection devices included in the installation is as follows:<\/p><ol><li>Miniature Circuit Breaker (MCB)- Automatically switches off the electrical circuit during an abnormal condition in the electrical network such as an overload. MCBs are used to prevent damage to the circuit or the electrical appliance.<\/li><li>Residual Current Circuit Breaker (RCCB)- Used to trip the circuit during earth faults, earth leakage and during electric shocks by sensing an imbalance between the phase and neutral conductors. RCCBs are primarily meant for the safety of human beings.<\/li><\/ol><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t<div class=\"theplus-accordion-item\"  role=\"tab\">\n\t\t\t\t\t<div id=\"elementor-tab-title-66714\" class=\"elementor-tab-title plus-accordion-header 0 text-left \" data-tab=\"14\" aria-controls=\"elementor-tab-content-66714\"\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span style=\"width:100%\"><h6>What is not included in the basic home installation package?<\/h6><\/span>\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><span class=\"elementor-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span><span class=\"elementor-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span><\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div \n\t\t\t\t\t\tid=\"elementor-tab-content-66714\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0 \" data-tab=\"14\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-66714\"\t\t\t\t\t\t> \n\t\t\t\t\t\t\t\t\t\t<div class=\"plus-content-editor\" ><ul><li>Any additional cabling required that is above 10 meters<\/li><li>Optional safety equipment such as an Isolator IP66 or surge protection devices<\/li><li>Civil works such as hacking and concealing works, extensive make good repairs<\/li><li>Interstate mobilization outside of Klang Valley, Johor Bahru, Penang, or Kuantan (subject to distance).<\/li><li>Anything else not itemized in the home installation packages.<\/li><\/ul><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t<div class=\"theplus-accordion-item\"  role=\"tab\">\n\t\t\t\t\t<div id=\"elementor-tab-title-66715\" class=\"elementor-tab-title plus-accordion-header 0 text-left \" data-tab=\"15\" aria-controls=\"elementor-tab-content-66715\"\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span style=\"width:100%\"><h6>How long does the installation usually take?<\/h6><\/span>\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><span class=\"elementor-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span><span class=\"elementor-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span><\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div \n\t\t\t\t\t\tid=\"elementor-tab-content-66715\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0 \" data-tab=\"15\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-66715\"\t\t\t\t\t\t> \n\t\t\t\t\t\t\t\t\t\t<div class=\"plus-content-editor\" ><ul><li>Businesses\/high-rise residential buildings have varying requirements depending on the planned layout. This will take a minimum of a day or more depending on complexity.<\/li><li>For installations in homes such as bungalows, terrace houses, semi-detached houses etc, it can take a minimum of 4 hours up to a day (if the cabling works are below 20 meters)<\/li><\/ul><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t<div class=\"theplus-accordion-item\"  role=\"tab\">\n\t\t\t\t\t<div id=\"elementor-tab-title-66716\" class=\"elementor-tab-title plus-accordion-header 0 text-left \" data-tab=\"16\" aria-controls=\"elementor-tab-content-66716\"\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span style=\"width:100%\"><h6>I live in a condominium and would like to use a shared EV charger. How will my building property manager know how much to charge me for the electricity used to charge my EV?<\/h6><\/span>\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><span class=\"elementor-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span><span class=\"elementor-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span><\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div \n\t\t\t\t\t\tid=\"elementor-tab-content-66716\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0 \" data-tab=\"16\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-66716\"\t\t\t\t\t\t> \n\t\t\t\t\t\t\t\t\t\t<div class=\"plus-content-editor\" ><p>An Energy Meter can be used to measure electricity usage and can be included with an additional fee upon request. Please contact our customer service executive for further details.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t<div class=\"theplus-accordion-item\"  role=\"tab\">\n\t\t\t\t\t<div id=\"elementor-tab-title-66717\" class=\"elementor-tab-title plus-accordion-header 0 text-left \" data-tab=\"17\" aria-controls=\"elementor-tab-content-66717\"\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span style=\"width:100%\"><h6>Does KINETA install for customers outside of Klang Valley?<\/h6><\/span>\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><span class=\"elementor-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span><span class=\"elementor-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span><\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div \n\t\t\t\t\t\tid=\"elementor-tab-content-66717\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0 \" data-tab=\"17\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-66717\"\t\t\t\t\t\t> \n\t\t\t\t\t\t\t\t\t\t<div class=\"plus-content-editor\" ><p>Yes, we do! While our headquarters is located at Sime Motors City in Ara Damansara, we also operate three other branches across Malaysia in Johor Bahru, Penang, and Kuantan allowing us to serve customers nationwide.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t<div class=\"theplus-accordion-item\"  role=\"tab\">\n\t\t\t\t\t<div id=\"elementor-tab-title-66718\" class=\"elementor-tab-title plus-accordion-header 0 text-left \" data-tab=\"18\" aria-controls=\"elementor-tab-content-66718\"\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span style=\"width:100%\"><h6>How long is the installation warranty?<\/h6><\/span>\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><span class=\"elementor-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span><span class=\"elementor-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span><\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div \n\t\t\t\t\t\tid=\"elementor-tab-content-66718\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0 \" data-tab=\"18\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-66718\"\t\t\t\t\t\t> \n\t\t\t\t\t\t\t\t\t\t<div class=\"plus-content-editor\" ><p>We provide a one-year warranty on all of our installations starting from the date of installation (Terms and Conditions applied).<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t<div class=\"theplus-accordion-item\"  role=\"tab\">\n\t\t\t\t\t<div id=\"elementor-tab-title-66719\" class=\"elementor-tab-title plus-accordion-header 0 text-left \" data-tab=\"19\" aria-controls=\"elementor-tab-content-66719\"\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span style=\"width:100%\"><h6>What is covered under the installation warranty?<\/h6><\/span>\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><span class=\"elementor-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span><span class=\"elementor-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span><\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div \n\t\t\t\t\t\tid=\"elementor-tab-content-66719\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0 \" data-tab=\"19\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-66719\"\t\t\t\t\t\t> \n\t\t\t\t\t\t\t\t\t\t<div class=\"plus-content-editor\" ><p>KINETA will cover any damage to the product due to installation except for any liability of direct or indirect damages due to:<\/p><ol><li>Flood, lightning, overvoltage, storm and fire (acts of nature).<\/li><li>Willful destruction or damage of property, or\/and being moved from the original installation location.<\/li><li>Modifications, alterations, improper installation, improper testing, or repair attempts by the third-party\/ unauthorized installer.<\/li><\/ol><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t<div class=\"theplus-accordion-item\"  role=\"tab\">\n\t\t\t\t\t<div id=\"elementor-tab-title-66720\" class=\"elementor-tab-title plus-accordion-header 0 text-left \" data-tab=\"20\" aria-controls=\"elementor-tab-content-66720\"\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span style=\"width:100%\"><h6>When can I expect to receive my invoice?<\/h6><\/span>\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><span class=\"elementor-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span><span class=\"elementor-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span><\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div \n\t\t\t\t\t\tid=\"elementor-tab-content-66720\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0 \" data-tab=\"20\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-66720\"\t\t\t\t\t\t> \n\t\t\t\t\t\t\t\t\t\t<div class=\"plus-content-editor\" ><p>You will receive your invoice for the product and the installation after payment is completed. This will be handed to you in either hard or soft copy form depending on your preference.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t<div class=\"theplus-accordion-item\"  role=\"tab\">\n\t\t\t\t\t<div id=\"elementor-tab-title-66721\" class=\"elementor-tab-title plus-accordion-header 0 text-left \" data-tab=\"21\" aria-controls=\"elementor-tab-content-66721\"\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span style=\"width:100%\"><h6>How do I make payment?<\/h6><\/span>\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><span class=\"elementor-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span><span class=\"elementor-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span><\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div \n\t\t\t\t\t\tid=\"elementor-tab-content-66721\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0 \" data-tab=\"21\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-66721\"\t\t\t\t\t\t> \n\t\t\t\t\t\t\t\t\t\t<div class=\"plus-content-editor\" ><p>You can pay via credit card at site or via bank transfer at the following details:<br \/>Beneficiary name: KINETA Sdn Bhd<br \/>Beneficiary address: 1, Jalan Puchong, Taman Perindustrian Puchong Utama, 47100 Puchong, Selangor Darul Ehsan<br \/>Bank name: Maybank Berhad<br \/>Bank Account No.: 014187309683<br \/>Email: account.kineta@sime.com<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t<div class=\"theplus-accordion-item\"  role=\"tab\">\n\t\t\t\t\t<div id=\"elementor-tab-title-66722\" class=\"elementor-tab-title plus-accordion-header 0 text-left \" data-tab=\"22\" aria-controls=\"elementor-tab-content-66722\"\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span style=\"width:100%\"><h6>How do I purchase a wallbox?<\/h6><\/span>\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><span class=\"elementor-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span><span class=\"elementor-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span><\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div \n\t\t\t\t\t\tid=\"elementor-tab-content-66722\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0 \" data-tab=\"22\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-66722\"\t\t\t\t\t\t> \n\t\t\t\t\t\t\t\t\t\t<div class=\"plus-content-editor\" ><ul><li>If you are a Sime Motors customer, please refer to your sales consultant for more information.<\/li><li>You can contact our customer service at +603-7622 9999 for more information on how to purchase a wallbox.<\/li><\/ul><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t<div class=\"theplus-accordion-item\"  role=\"tab\">\n\t\t\t\t\t<div id=\"elementor-tab-title-66723\" class=\"elementor-tab-title plus-accordion-header 0 text-left \" data-tab=\"23\" aria-controls=\"elementor-tab-content-66723\"\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span style=\"width:100%\"><h6>Will my wallbox be delivered to me?<\/h6><\/span>\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><span class=\"elementor-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span><span class=\"elementor-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span><\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div \n\t\t\t\t\t\tid=\"elementor-tab-content-66723\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0 \" data-tab=\"23\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-66723\"\t\t\t\t\t\t> \n\t\t\t\t\t\t\t\t\t\t<div class=\"plus-content-editor\" ><p>We will deliver the wallbox to you if you purchase it with the installation package.<\/p><p>If only the wallbox was purchased, we will post it to your location with additional postage fees, or you may pick up your Wallbox physically at our office M2 \u2013 8 \u2013 3A, Tower 2, Sime Darby Motors City, No. 6, Jalan PJU 1A\/7, Ara Damansara 47301 Petaling Jaya, Selangor. Please contact our customer service executive (+603-7622 9999) to arrange the pick up.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t<div class=\"theplus-accordion-item\"  role=\"tab\">\n\t\t\t\t\t<div id=\"elementor-tab-title-66724\" class=\"elementor-tab-title plus-accordion-header 0 text-left \" data-tab=\"24\" aria-controls=\"elementor-tab-content-66724\"\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span style=\"width:100%\"><h6>Can I obtain a refund on my wallbox?<\/h6><\/span>\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><span class=\"elementor-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span><span class=\"elementor-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span><\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div \n\t\t\t\t\t\tid=\"elementor-tab-content-66724\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0 \" data-tab=\"24\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-66724\"\t\t\t\t\t\t> \n\t\t\t\t\t\t\t\t\t\t<div class=\"plus-content-editor\" ><p>If the wallbox has been purchased and installed, there will be no refunds.<br \/>If there is a problem with the product or installation, please contact our customer service help line and we will troubleshoot the issue for you.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t<div class=\"theplus-accordion-item\"  role=\"tab\">\n\t\t\t\t\t<div id=\"elementor-tab-title-66725\" class=\"elementor-tab-title plus-accordion-header 0 text-left \" data-tab=\"25\" aria-controls=\"elementor-tab-content-66725\"\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span style=\"width:100%\"><h6>What should I do if I am facing issues with the charger or if my electrical appliances keeps tripping after installing the EV charger?<\/h6><\/span>\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><span class=\"elementor-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span><span class=\"elementor-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span><\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div \n\t\t\t\t\t\tid=\"elementor-tab-content-66725\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0 \" data-tab=\"25\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-66725\"\t\t\t\t\t\t> \n\t\t\t\t\t\t\t\t\t\t<div class=\"plus-content-editor\" ><p>Please contact our general line at +603-7622 9999. Our troubleshooting team will diagnose the issue remotely and provide on-site support to restore services where required.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t<div class=\"theplus-accordion-item\"  role=\"tab\">\n\t\t\t\t\t<div id=\"elementor-tab-title-66726\" class=\"elementor-tab-title plus-accordion-header 0 text-left \" data-tab=\"26\" aria-controls=\"elementor-tab-content-66726\"\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span style=\"width:100%\"><h6>Will there be an additional charge for troubleshooting services if my wallbox has a problem and is still under warranty?<\/h6><\/span>\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><span class=\"elementor-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span><span class=\"elementor-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span><\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div \n\t\t\t\t\t\tid=\"elementor-tab-content-66726\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0 \" data-tab=\"26\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-66726\"\t\t\t\t\t\t> \n\t\t\t\t\t\t\t\t\t\t<div class=\"plus-content-editor\" ><p>No, there will be no additional charge for wallbox and installations that are still within the warranty period.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\n\t\t<\/div>  \n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46092e0 elementor-invisible elementor-widget elementor-widget-tp-accordion\" data-id=\"46092e0\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"tp-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"theplus-accordion-wrapper elementor-accordion  tp-scrolltopacc  \" id=\"accordion6a0b2dec14da2\" data-accordion-id=\"accordion6a0b2dec14da2\" data-connection=\"\" data-accordion-type=\"accordion\" data-heightlight-text    data-scroll-top-accr=\"yes\" data-scroll-top-speed-accr=\"500\" data-scroll-top-offset-accr=\"0\" role=\"tablist\" > \n\t\t\n\t\t\t\t\t\t<div class=\"theplus-accordion-item\"  role=\"tab\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7341\" class=\"elementor-tab-title plus-accordion-header 0 text-left \" data-tab=\"1\" aria-controls=\"elementor-tab-content-7341\"\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span style=\"width:100%\"><h5>Billing &amp; Invoice<\/h5><\/span>\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><span class=\"elementor-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span><span class=\"elementor-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span><\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div \n\t\t\t\t\t\tid=\"elementor-tab-content-7341\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0 \" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-7341\"\t\t\t\t\t\t> \n\t\t\t\t\t\t\t\t\t\t<div class=\"plus-content-editor\" ><ol><li><strong>When can I expect to receive my invoice?<br \/><\/strong>You will receive your invoice for the product and the installation after payment is completed. This will be handed to you in either hard or soft copy form depending on your preference.<\/li><li><strong>How do I make payment?<br \/><\/strong>You can pay via bank transfer at the following details: <br \/>Beneficiary name: KINETA SDN. BHD.<br \/>Beneficiary address: 1, Jalan Puchong, Taman Perindustrian Puchong Utama, 47100 Puchong, Selangor Darul Ehsan<br \/>Bank name: Maybank Berhad<br \/>Bank Account No.: 014187309683<br \/>Email: <a href=\"mailto:account.kineta@simedarby.com\">account.kineta@simedarby.com<\/a><\/li><\/ol><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t<div class=\"theplus-accordion-item\"  role=\"tab\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7342\" class=\"elementor-tab-title plus-accordion-header 0 text-left \" data-tab=\"2\" aria-controls=\"elementor-tab-content-7342\"\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span style=\"width:100%\"><h5>Orders &amp; Returns<\/h5><\/span>\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><span class=\"elementor-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span><span class=\"elementor-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span><\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div \n\t\t\t\t\t\tid=\"elementor-tab-content-7342\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0 \" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-7342\"\t\t\t\t\t\t> \n\t\t\t\t\t\t\t\t\t\t<div class=\"plus-content-editor\" ><ol><li><strong>How do I purchase a wallbox?<\/strong><ul><li>If you are a Sime Motors customer, please refer to your sales consultant for more information.<\/li><li>You can contact our customer service at +603-7622 9999 for more information on how to purchase a wallbox.<\/li><\/ul><\/li><li><p><strong>Will my wallbox be delivered to me?<\/strong><br \/>We will deliver the wallbox to you if you purchase it with the installation package.<\/p><p>If only the wallbox was purchased, we will post it to your location with additional postage fees, or you may pick up your Wallbox physically at our office M2 \u2013 8 \u2013 3A, Tower 2, Sime Darby Motors City, 6, Jalan PJU 1A\/7, Ara Damansara, 47301 Petaling Jaya, Selangor.<\/p><\/li><li><strong>Can I obtain a refund on my wallbox?<\/strong><br \/>If the wallbox has been purchased and installed, there will be <u>no refunds.<\/u><br \/>If there is a problem with the product or installation, please contact our customer service help line and we will troubleshoot the issue for you.<\/li><\/ol><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t<div class=\"theplus-accordion-item\"  role=\"tab\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7343\" class=\"elementor-tab-title plus-accordion-header 0 text-left \" data-tab=\"3\" aria-controls=\"elementor-tab-content-7343\"\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span style=\"width:100%\"><h5>Troubleshooting and Warranty<\/h5><\/span>\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><span class=\"elementor-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span><span class=\"elementor-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span><\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div \n\t\t\t\t\t\tid=\"elementor-tab-content-7343\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0 \" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-7343\"\t\t\t\t\t\t> \n\t\t\t\t\t\t\t\t\t\t<div class=\"plus-content-editor\" ><ol><li><strong>What should I do if I am facing issues with the charger or if my electrical appliances keeps tripping after installing the EV charger? <br \/><\/strong>Please contact our customer help line at +60 3-7622 9999. Our troubleshooting team will diagnose the issue remotely and provide on-site support to restore services where required.<strong><br \/><\/strong><\/li><li><strong>Will there be an additional charge for troubleshooting services if my wallbox has a problem and is still under warranty?<\/strong><br \/>No, there will be no additional charge for wallbox and installations that are still within the warranty period (Term and Conditions applied).<\/li><\/ol><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\n\t\t<\/div>  \n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>COMMON CHARGER ISSUES &#038; SELF TROUBLESHOOTING STEPS 1. BEFORE START CHARGE YOUR CAR 1. BEFORE START CHARGE YOUR CAR Steps 1 &#8211; Turn On the charger Steps 2 &#8211; Wait for charger to turn into standby mode or after 90 seconds. Steps 3 &#8211; Plug In charger gun to the car charging inlet. Steps 4 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"class_list":["post-842","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.kinetacharge.com\/my\/wp-json\/wp\/v2\/pages\/842","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kinetacharge.com\/my\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.kinetacharge.com\/my\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.kinetacharge.com\/my\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kinetacharge.com\/my\/wp-json\/wp\/v2\/comments?post=842"}],"version-history":[{"count":587,"href":"https:\/\/www.kinetacharge.com\/my\/wp-json\/wp\/v2\/pages\/842\/revisions"}],"predecessor-version":[{"id":7809,"href":"https:\/\/www.kinetacharge.com\/my\/wp-json\/wp\/v2\/pages\/842\/revisions\/7809"}],"wp:attachment":[{"href":"https:\/\/www.kinetacharge.com\/my\/wp-json\/wp\/v2\/media?parent=842"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}